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Dorian
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Account Management
How do I create a Dorian account?
I'm having trouble logging in. What should I do?
Why does it say my account is deactivated when I try to log in?
I forgot my password. How can I reset it?
I'm not receiving the verification code email. What should I do?
View all 19 articles
Playing Games
How do I start playing games on Dorian?
A story/episode won't load or gets stuck on the loading screen. What can I do?
The game/app keeps crashing or freezing while I'm playing. What should I do?
My progress in a game was lost / I was sent back to an earlier episode. How can I restore it?
I paid for a choice with hearts/sapphires, but the choice is locked again when I replay the episode.
View all 23 articles
Hearts, Sapphires & Purchases
What are Hearts and Sapphires used for? How are they different?
How can I get more Hearts or Sapphires?
Are there ways to earn Hearts/Sapphires for free?
My purchase of Hearts failed, but I was still charged. What should I do?
I was charged more than the listed price for Hearts/Sapphires. Why? / I was double-charged.
View all 12 articles
Creating on Dorian (For Creators)
How do I get started creating games on Dorian?
How do I access the Dorian Engine/creator portal?
My login for the creator portal isn't working / is different from my app login. How do I sync them?
I can't find the Character Art Library / Background upload button. Where is it?
Unable to upload images/backgrounds/sprites (failed moderation, unable to validate, upload fails).
View all 19 articles
Events, Rewards & Promotions
How do I earn rewards (Arcana Coins, Hearts, Sapphires) from events, giveaways, or streams?
I participated in an event/stream/ but didn't receive my reward.
I received a reward code but lost it/accidentally dismissed the notification. Can I get it back?
The reward code I received says it's already been used or is invalid. Why?
How does the daily login bonus (Sapphires) work? I'm not receiving mine.
View all 9 articles
Technical Issues & Troubleshooting
The app won't load past the initial loading screen. What can I do?
The app keeps crashing or freezing. How can I fix this?
The app says I have an internet connection issue, but my internet is working fine. Why?
Why are stories/episodes/streams loading slowly or buffering?
Search function isn't working correctly / Some games aren't showing up in search.
View all 9 articles
Community & Content Guidelines
How do I report a story, user, or comment?
I accidentally reported a story/comment. Can I undo it?
What kind of content is allowed on Dorian? (PG-13 limit, mature content policy)
I saw inappropriate content or behavior in the chat/comments. What should I do?
I'm concerned about underage users on the platform. How is this handled?
View all 6 articles
General Questions & Feedback
Is Dorian available in other languages? How can I change the language?
Can I use Dorian on my computer/PC/Mac?
What is the difference between playing on the app vs. the website?
How do I provide feedback or suggest new features for the app?
Where can I find the Dorian community guidelines?
View all 7 articles