Technical Issues & Troubleshooting

Articles

The app won't load past the initial loading screen. What can I do?

The app keeps crashing or freezing. How can I fix this?

The app says I have an internet connection issue, but my internet is working fine. Why?

Why are stories/episodes/streams loading slowly or buffering?

Search function isn't working correctly / Some games aren't showing up in search.

The app says an update is available, but there's no update in the App Store/Play Store.

How do I clear the app cache or data?

Why does the app look weird on my device (e.g., grey borders on iPad, UI elements cut off)?

I am a returning player. Why is my progress not correct/all there?