Hearts, Sapphires & Purchases

Articles

What are Hearts and Sapphires used for? How are they different?

How can I get more Hearts or Sapphires?

Are there ways to earn Hearts/Sapphires for free?

My purchase of Hearts failed, but I was still charged. What should I do?

I was charged more than the listed price for Hearts/Sapphires. Why? / I was double-charged.

I bought Hearts/Sapphires, but they didn't appear in my account. What happened?

I accidentally spent Hearts/Sapphires on a choice. Can I get a refund?

Why did the Sapphire-to-Heart conversion rate change?

I can't switch between using Hearts and Sapphires for a choice. How does that work?

The Heart Shop button isn't working / I can't buy Hearts. What's wrong?

Can I gift Hearts/Sapphires to other users?

How do I switch sapphires for hearts?